QSwift aims to improve Customer Relationship Management by proving clients with a variety of software features and functions. Clients who choose to wait inside the pharmacy need not keep track of the queue and may sit comfortably while waiting to be served.
Upon arrival at a pharmacy, clients are issued with unique ticket number and placed in a virtual queue. An LCD monitor displays ticket number when clients are to be served. A network of devices interact in the pharmacy to ensure smooth queue flow.
The QSwift software will analyse, collect and produce useful statistics that will be utilized by pharmacy executives for managerial decision-making and aiding operational efficiency.
Clients may enter and monitor a virtual queue before physically visiting a pharmacy as a means of minimising congestion and waiting time.